배송/교환/반품

Delivery information

Delivery charge — the charge can differ from product to product. For some island and remote areas an extra air or ferry charge may apply.

Delivery time — ordinary items are dispatched on the day of the order or within 1–2 days, and arrive within 1–5 days of dispatch.
(Public holidays are not counted, and delivery to military units, islands and remote areas can take longer.)

Tracking — use Orders / Delivery in the top menu to check the delivery status.

Cancellation deadline — a cancellation made after 12 noon on the dispatch day cannot be applied (production starts at 8am).

Exchange and return

- Where the exchange or return is due to our error it is free of charge (wrong item, missing item, damage or a fault – within 24 hours of delivery).

- Where you changed your mind, you pay the round-trip delivery cost, and it is only possible if the item is undamaged, unopened and has lost none of its value (within 7 days of delivery).

- Please always contact customer service before sending anything back, so that it can be processed smoothly.

- An exchange or return is not possible where:

1. the item has been lost or damaged through your fault;

2. the packaging has been opened or damaged so that the item has lost its value;

3. the value of the item has fallen significantly because it was used or partly consumed.